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Moving IT services to Infrastructure as a service (Iaa S), platform as a service (Paa S) and software as a service (Saa S) cloud providers profoundly affects the roles and responsibilities of IT.

IT Infrastructure Professionals (ITIPs) and managers must think about their roles, hone new skills and build a strategy for staying relevant in the forthcoming IT landscape.

We are in the midst of some major recalibrations of the IT services market that will impact service providers' opportunities and value propositions.

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We are now handling requests for IT services (with some organizations becoming proficient in managing self-service requests.) A number of ITSM toolsets have begun to include Service Catalogue capabilities.

Consider how you would answer the following questions which indicate the maturity of your organization in managing IT services: In October I was on the road speaking on the topic of “Service Catalogue: Real World Case Studies” at the it SMF Canada Professional Development Days tour in Calgary, Toronto, and Ottawa.

A security operations center provides centralized and consolidated cybersecurity incident prevention, detection and response capabilities.

This research outlines the five most common SOC models and how CISOs can decide which one makes sense for the organization.